TAAB Balance Terms and Conditions (effective from 01.11.2024)

These Terms and Conditions (“Terms”) govern the use of the Taab Balance feature in the Taab app. By using this feature, you agree to the Terms outlined here. In this document, “Taab,” “we,” or “us” refer to Taab Ride-Hailing Limited, an Kenyan-registered company (Commercial Register number: PVT-RXUM2R27), based at Nairobi, Kenya.

1. Functionality and Availability

1.1 Overview of Taab Balance:
Taab Balance allows users to:

• Track amounts owed for services or products purchased in the Taab app if:
  • Payment processing was unsuccessful, such as card payment failures.
  • Additional fees were incurred due to misuse of services, such as vehicle damage.
  • Other liabilities are connected to your use of Taab’s services.

1.2 Credits Displayed on Taab Balance:
Taab Balance may show amounts available to you for future Taab app purchases under these conditions:

• Refunded amounts from canceled purchases.
• Compensation for negative experiences.
• Promotional credits or top-ups you’ve made.

1.3 Country-Specific Functionality:
Taab Balance availability and features vary based on the country of use:

• Full functionality may be available in some regions, including the top-up feature.
• Partial functionality may exclude top-ups in some locations.
• In certain areas, Taab Balance may not be available at all.

1.4 Usage Limits:
Funds in your Taab Balance are only for Taab app purchases and cannot be:

• Redeemed for cash or transferred to other users.
• Deemed as electronic money or held on your behalf as deposits.

1.5 Currency Limitations:
Balance amounts in one currency may not be available for use in regions with a different official currency.

2. Top-Up Function

2.1 Adding Funds:
Through the “Top-Up Function,” users can transfer funds to settle outstanding payments and increase their balance for future Taab app purchases. Payment options for top-ups are available within the app.

2.2 Payment Method Limitations:
Available top-up methods may include all or some of the standard payment methods in the app, subject to change at Taab’s discretion.

2.3 Top-Up Limits:
Taab may impose restrictions on top-up transactions, including:

• Maximum amounts for individual transactions or specific time periods.
• A limit on total balance at any given time.

2.4 No Withdrawal Rights:
Funds added through top-ups are non-refundable. Purchases made using Taab Balance are governed by the applicable sales policies.

3. Automatic Top-Up

3.1 Auto Top-Up Option:
Users can set up automatic top-ups to occur periodically or when the balance falls below a set amount.

3.2 User Responsibility for Auto Top-Ups:
It’s the user’s responsibility to ensure that payment details are valid for Auto Top-Up. Canceling Auto Top-Up in time is advised to prevent excess top-ups.

4. Using Taab Balance for Purchases

4.1 Eligible Purchases:
Taab Balance can be used to buy selected goods or services within the Taab app. Not all items may be available for purchase using Taab Balance.

4.2 Purchase Limits:
Taab reserves the right to limit balance usage per transaction or period.

5. Deductions from Taab Balance

5.1 Deduction of Owed Amounts:
Taab may deduct outstanding amounts from your balance.

5.2 Balance Reduction on Purchases:
When using your balance for purchases, the amount owed will be deducted directly from your Taab Balance.

6. Account Suspension or Termination

6.1 Termination by Taab:
We reserve the right to suspend or terminate access to Taab Balance at our discretion.

6.2 User Cancellation:
Users may request to cancel Taab Balance by contacting support at support@taab.com.

7. Changes to These Terms

7.1 Modifications:
Taab may amend these Terms at any time, with notification provided through the app or other channels.

7.2 Acceptance of Amendments:
If you do not agree to changes, you may cancel your Taab Balance access.

8. Governing Law and Jurisdiction

8.1 Applicable Law:
These Terms are governed by the laws of the Republic of Kenya.

8.2 Jurisdiction:
The Kenyan courts hold exclusive jurisdiction over any disputes related to these Terms.

Passenger Terms and Conditions

This document (“Beta Terms”) outlines the legal agreement between Taab and any individual using a Taab Beta Product (“You” or “you”).

Key Definitions

• Beta Products: These refer to Taab services in testing, early access, trial, or development phases (each a “Beta Product”).
• Taab (“we,” “our,” “us”): Taab Ride-Hailing Limited, Kenyan-registered company with registration code PVT-RXUM2R27, based at Nairobi, Kenya. “Taab group companies” includes subsidiaries like Taab Ride-Hailing Limited, and “Taab partners” refers to appointed representatives, affiliates, and agents.
• Taab App: Any application developed by Taab for delivering Taab Services.
• Taab Services: All functions, features, and products offered by Taab, potentially regionally or globally.
• Standard Terms: General terms, policies, and guidelines provided by Taab for using Taab Services, available for review at the applicable jurisdiction link.

Beta Product Usage

Taab may provide Beta Products to enhance or modify existing or new Taab Services. Use of these products must follow both these Beta Terms and any relevant Standard Terms. If there’s a conflict, the Beta Terms will govern.

Reliability and Risk

Taab does not guarantee that Beta Products will function without issues. By using Beta Products, you agree to possible disruptions, errors, or limited functionality and accept that use is at your own risk.

Liability

Taab is not liable for losses, claims, or inconveniences resulting from any issues arising from Beta Product usage, including service disruptions or errors.

Data and Privacy

By using Beta Products, you allow Taab to collect information about their use, performance, and functionality. This information will be handled in line with Taab’s privacy policy, which varies by jurisdiction.

Suspension or Termination

Taab reserves the right to suspend or discontinue any Beta Products, or access to them, at any time and without notice.

Intellectual Property

All intellectual property rights in Beta Products and data created through their use belong to Taab or its licensors. No content may be copied, distributed, modified, or transmitted without written permission from Taab.

Legal Validity

If any part of these Beta Terms is found to be invalid in a jurisdiction, it shall be adjusted as needed to comply with local laws. If adjustments are not possible, the relevant Standard Terms shall apply instead.

TAAB Business General Terms and Conditions (effective from 01.11.2024)

1. Definitions

1.1 Taab – Refers to Taab Ride-Hailing Limited, with registration code PVT-RXUM2R27, based at Nairobi, Kenya.

1.2 Taab Business – A service designed for business clients to manage and pay for their Users’ utilization of Taab Services.

1.3 Taab Services – Online platform services provided by Taab, its affiliates, or partners through the Taab platform, governed by the Terms of Service, which can be found at https://taab.io/legal and may vary by location.

1.4 Business Portal – Access point for Taab Business at business.taab.eu.

1.5 Customer – An organization or individual authorized to register and use Taab Business for commercial purposes.

1.6 User – An individual who utilizes Taab Services under the Terms of Service and has access to benefits set by the Customer through Taab Business.

1.7 Coupon – A discount code generated by the Customer within the Business Portal to allow Users to receive partial or full coverage for Taab Service fees, governed by parameters like country and code limit set within the Business Portal.

1.8 Agreement – This agreement between the Customer and Taab, incorporating these General Terms and any Special Terms agreed upon.

1.9 Service Fee – A 10% charge on Taab Services used, unless otherwise stated in the Business Portal or Special Terms.

2. Rules for Using Taab Business

2.1 The Customer is responsible for providing accurate, up-to-date information at all times.

2.2 Changes to payment details affecting billing ability must be reported to Taab immediately.

2.3 Access to the Business Portal must be restricted to authorized personnel only, who must keep their credentials private. The Customer is responsible for all activities performed under its account.

2.4 The Customer is granted a non-exclusive, royalty-free license to access the Business Portal for the duration of this Agreement.

2.5 Taab Business must only be used for lawful, business-related activities.

2.6 If a User’s account is suspended or terminated, access to Taab Business may also be revoked.

3. Payments and Refunds

3.1 Charges are applied to the Customer’s credit card for User services, inclusive of the Service Fee, unless otherwise specified.

3.2 The Customer shall cover any costs arising from misuse of Taab Services or legal violations by a User.

3.3 Payments will be processed in the local currency of the country where services were rendered.

3.4 Payments are non-refundable, except where specifically stated. Any refund will be provided as a credit.

3.5 Statements and invoices for Taab Business services are available to the Customer.

4. Data Processing

4.1 Taab and the Customer act as separate data controllers for personal data processed under this Agreement and agree to:

4.1.1 Follow applicable data protection laws, including GDPR.

4.1.2 Promptly notify each other of any data incidents.

4.1.3 Collaborate on data subject and regulatory requests.

5. Confidentiality

5.1 Both parties shall keep business, technical, and financial information confidential, except under conditions outlined in the Agreement.

5.2 The receiving party shall protect the disclosing party’s Confidential Information with appropriate measures.

6. Liability

6.1 Taab Business and Taab Services are provided “as is,” without guarantees of uninterrupted access.

6.2 Taab’s liability is limited to amounts paid by the Customer in the three months preceding a claim.

6.3 Taab is not liable for data loss, business losses, or third-party actions.

6.4 The Customer is accountable for its representatives’ and Users’ activities.

6.5 Taab may use the Customer’s brand elements with prior consent.

7. Term and Termination

7.1 This Agreement is effective from registration and remains until terminated as specified.

7.2 Either party may terminate with a 7-day notice.

7.3 Immediate termination is allowed in cases of material breach or reputational harm.

7.4 Confidentiality obligations survive termination for five years.

8. Final Provisions

8.1 Notices may be sent by personal delivery, courier, registered mail, the Business Portal, or email.

8.2 Taab may amend these Terms and provide notice of changes to the Customer.

8.3 Taab reserves the right to modify the functionality of its services.

8.4 Promotional initiatives may be provided to Users at Taab’s discretion.

8.5 Customer may not assign the Agreement without written consent from Taab.

8.6 This Agreement represents the entire understanding between the parties.

8.7 Mandatory applicable law will override any conflicting terms.

8.8 Governing Law – This Agreement is governed by Kenyan law, with disputes resolved in Kenyan courts unless settled through negotiation within 30 days.

Driver General Terms

4. RECEIPTS

4.1. After each successful provision of Transportation Services, Taab shall generate and send a receipt to the Passenger, which may include:

• The Driver’s name and contact details.
• The date and time of the ride.
• The total Fare charged, inclusive of any applicable fees.
• Any Tips given by the Passenger.
• The route taken and the duration of the trip.

5. PAYMENT AND FEES

5.1. Payment Responsibilities. The Passenger is responsible for paying the Fare, either via the in-app payment system or directly to the Driver, based on the available payment methods in their area.

5.2. Service Fees. The Driver agrees to pay Taab a service fee, which is a percentage of the Fare, for utilizing the Taab Platform. This fee will be deducted from the amount paid before the remaining balance is transferred to the Driver.

5.3. Dispute Resolution for Payments. In the event of payment disputes, the Driver must file a request through the “Fare Review” section within the Taab App. Taab will only consider disputes that are formally submitted through this channel.

6. OBLIGATIONS OF TAAB

6.1. Support Services. Taab shall provide essential support and assistance to Drivers, including access to the Taab App and customer service.

6.2. Platform Maintenance. Taab is responsible for ensuring the functionality of the Taab Platform and maintaining smooth operations for both Drivers and Passengers.

7. TERMINATION OF AGREEMENT

7.1. Driver Termination. The Driver may terminate this Agreement at any time by deleting their Taab Driver Account.

7.2. Termination by Taab. Taab reserves the right to terminate or suspend the Driver’s access to Taab Services for violations of these General Terms or any relevant laws.

7.3. Consequences of Termination. Upon termination, the Driver must stop using the Taab App and Driver Account, and any pending payments will be processed according to Taab’s policies.

8. LIABILITY

8.1. Driver Liability. The Driver is entirely responsible for any damages or claims arising from their provision of Transportation Services.

8.2. Taab Liability. Taab is not liable for any direct or indirect damages that may arise in connection with the use of Taab Services, except as mandated by law.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. Applicable Law. This Agreement shall be governed by the laws of the Republic of Kenya.

9.2. Dispute Resolution. Any disputes arising from this Agreement will be resolved through negotiations between the parties, and if not resolved, through the appropriate courts in Kenya.

Beta Products Terms of Use

These terms and conditions (“Beta Terms”) govern the legal relationship between Taab and any individual utilizing a Beta Product (“You” or “you”).

Definitions

• Beta Products: Services provided by Taab that are currently in testing, trial, early access, preview, or development phases (collectively referred to as “Beta Products”).

• Taab (“we,” “our,” “us”): Taab Ride-Hailing Limited,a Kenyan-registered company with registration code PVT-RXUM2R27 and a principal office in Nairobi, Kenya. This term also includes “Taab group companies,” which refers to entities controlled by Taab Ride-Hailing Limited, such as Taab Ride-Hailing Limited, and other subsidiaries. Additionally, “Taab partners” encompasses appointed local representatives, affiliates, and agents.

• Taab App: Any mobile application provided by Taab related to its services.

• Taab Services: A range of features, technologies, services, and/or products offered by Taab from time to time, either locally, regionally, or globally, via a Taab App or other means.

• Standard Terms: The comprehensive terms, conditions, policies, and guidelines set forth by Taab for utilizing Taab Services, which apply in the jurisdiction where the Beta Product is accessed (available for review here).

Usage of Beta Products

Taab may provide Beta Products to facilitate the enhancement and variation of existing or new services. Your use of any Beta Product is subject to these Beta Terms and all applicable Standard Terms. In case of any conflict, the Beta Terms will prevail.

Disclaimer of Warranty and Risk

Taab does not guarantee the reliability or functionality of any Beta Products. By engaging with these products, you recognize that you may encounter technical issues, disruptions, or reduced functionality, and you accept all associated risks.

Limitation of Liability

Taab is not responsible for any losses, claims, damages, expenses, or liabilities that may arise directly or indirectly from any disruptions, inconveniences, or disturbances related to the use of Beta Products.

Data Collection and Privacy

You consent to Taab collecting information regarding your access, use, and performance of Beta Products. This information will be managed in accordance with Taab’s privacy policy applicable to your jurisdiction (copies available here).

Suspension and Termination

Taab retains the right to suspend or terminate any Beta Products or access to them at any time, for any reason, and without prior notice.

Intellectual Property Rights

All intellectual property rights associated with Beta Products and any data generated from their use are exclusively owned by Taab or its licensors. These rights cannot be copied, distributed, modified, or transmitted in any manner without Taab’s express written permission.

Legal Effect

If any section of these Beta Terms is deemed unlawful in a specific jurisdiction, it shall be interpreted in a manner necessary to render it lawful, without affecting its interpretation in other jurisdictions. If such interpretation is not feasible, the relevant Standard Terms will apply.

Driver Terms and Conditions: Frequently Asked Questions

1. Does Taab have a process to verify passengers?
Yes, Taab employs a passenger verification process to support driver and rider safety. For more information, please refer to the Taab website.

2. Where can I access the Terms and Conditions for Taab Drivers?
You can find the latest Terms and Conditions on Taab’s official website, in the driver app, or via email during the sign-up process.

3. Is driver verification required?
Yes, all drivers must complete verification. Failure to do so may result in account deactivation.

4. How does Taab determine trip fares?
Fares are calculated based on a base rate, the distance traveled, and trip duration.

5. Are initial fare estimates final?
Initial fare estimates may change if there are adjustments in trip distance or duration during the ride.

6. What expenses should I expect as a Taab driver?
Typical expenses include vehicle maintenance, applicable taxes, and individual operational costs linked to using the Taab platform.

7. When and how do drivers receive payment?
Payments are usually processed weekly. In some cases, early payouts may be available based on specific eligibility criteria.

8. What are my responsibilities when using the Taab platform?
Responsibilities include safely transporting passengers, paying any platform-related fees, adhering to Taab’s safety policies, ensuring the vehicle is insured, and not sharing your driver account.

9. Will Taab cover vehicle damage?
No, Taab does not provide compensation for any damages that may occur during a trip.

10. Does Taab share my information with third parties?
Taab only shares driver information upon formal requests from authorized government agencies.

11. Am I obligated to accept every ride request, including priority trips?
Accepting all requests, including priority rides, isn’t mandatory, but frequent refusals may impact your acceptance rating.

12. What should I do if a passenger dirties the vehicle?
In such cases, you may request a cleaning fee from the passenger.

13. Who handles payment disputes if a passenger does not pay?
The driver can pursue payment directly from the passenger, or escalate the matter through Taab support.

14. Are any fees deducted from the fare?
No additional fees are deducted from the fare unless specified in advance.

15. How can I access my trip receipts?
Trip receipts are automatically sent to your registered email address after each ride.

16. If a passenger refuses to pay, will Taab help collect the fare?
Yes, Taab may assist in fare collection when a passenger fails to pay.

17. How will I be informed of any fare or fee updates?
Taab will communicate changes via app notifications, SMS, or email.

18. On what does Taab apply service fees?
Taab applies fees to fares but not to tips.

19. Under what circumstances could my driver account be restricted?
Accounts may be restricted for reasons such as inappropriate behavior, platform misuse, safety violations, or account sharing.

20. Can I appeal an account restriction or suspension?
Yes, drivers may submit an appeal request for Taab to review account restrictions.

21. What if I want to discontinue using Taab?
You may submit a request to close your account, providing a seven-day notice to Taab.

22. What should I do if I disagree with updated Terms?
You have the option to discontinue using the platform by providing notice of agreement termination.

23. What laws apply to Taab’s Terms and Conditions?
The relevant laws of the country in which you operate with Taab.

24. Where can I review Taab’s policies on account activation and deactivation?
You can find these policies on the Taab website.

By participating in this survey, you agree to the following Terms and Conditions (T&Cs) as a Driver.

Eligibility
This opportunity to win a voucher is open to all qualifying Drivers based in Kenya who have completed the survey and provided contact details. To be eligible, all questions in the survey must be answered.

Entry and Draw Details
The prize draw is open to eligible Drivers who complete the survey by July 10th, 2024, 11:59 pm, and have provided their contact details. Entries submitted after this deadline will not qualify. By entering the draw, you confirm that you meet the eligibility requirements, which include being an active Driver based in Kenya and adhering to the Driver Terms (available separately). Each individual may submit only one entry per completed survey. Entry into the draw is free for all Drivers.

Voucher Details and Winner Selection
The prize is a voucher worth KES 2500. The winner will be randomly selected from all eligible entries using automated software. The voucher is not transferable, non-exchangeable, and has no cash alternatives. In the event of unforeseen circumstances, we reserve the right to replace the voucher with an alternative prize of equal or higher value.

Notification and Claiming the Voucher
The winner will be notified by July 14th, 2024, via the contact information provided in the survey. We will attempt contact up to two times. If the winner does not respond within 14 days of the second attempt, they forfeit the prize, and a new winner may be randomly selected. The voucher will be delivered via the Driver’s account, with confirmation by email.

Technical Requirements
Survey completion requires internet access, hardware, and software, which are the responsibility of the participant. We cannot be held responsible for any technical issues that may affect accessibility.

Liability
We accept no responsibility for incomplete or incorrect contact information. We disclaim liability for any loss, damage, or disappointment from participating in the draw or winning, except in cases of death or personal injury caused by our negligence as legally required.

Right to Modify or Cancel
In extraordinary circumstances beyond our control, we may cancel the draw or amend these T&Cs without prior notice. We will make every effort to minimize any impact on participants.

Data Protection
Data for the winner and eligible entrants will be processed according to our Privacy Policy to manage the draw, issue vouchers, and analyze survey results. Personal data will not be shared publicly without consent but may be shared within our group or with essential IT service providers under suitable legal safeguards. Data will be retained only as long as necessary, up to a maximum of 12 months. Survey results may be made publicly available in aggregated form, with individual anonymity preserved. Please contact us at [privacy contact email] for data protection inquiries or to request more information on safeguards.

Discrepancies
In case of any discrepancies between these T&Cs and the Driver Terms, the Driver Terms shall prevail.

Rider Marketplace Conduct Guidelines

Last Updated: November 1, 2024

You can download an offline version of these Terms here ↗.

These terms govern the relationship between you and Taab regarding the display of Branding Materials on a vehicle. You may terminate this arrangement at any time as outlined in Section 5.1.

Definitions

In this Agreement, the following terms are defined as follows:

1. Branding Materials: Refers to vehicle stickers or similar materials provided by Taab.

2. Branding Period: A term of three months, which may end earlier as specified in this Agreement.

3. Branding: The act of displaying Branding Materials on the specified vehicle(s).

4. Taab: Taab Ride-Hailing Limited, a Kenyan-registered company with registration code PVT-RXUM2R27 and a principal office in Nairobi, Kenya

5. Taab Group: Includes Taab and its affiliated companies.

6. Taab Standard Terms: The various terms, conditions, policies, and guidelines issued by the Taab Group that apply to your use of their platform and applications.

7. Designated Location(s): The agreed-upon areas on the specified vehicle(s) where Branding Materials will be displayed.

8. Designated Vehicle(s): The vehicle(s) chosen for displaying the Branding Materials as agreed upon with Taab.

9. Incentives: Benefits offered to you in return for fulfilling your obligations under this Agreement, communicated to you by Taab in writing.

10. VAT: Value Added Tax.

Branding Responsibilities

2.1 You agree to properly attach, display, and maintain the Branding Materials on the Designated Vehicle(s) for the duration of each Branding Period as outlined in this Agreement. In return, Taab will provide access to the Incentives as per Section 2.2.

2.2 Access to Incentives is contingent upon fulfilling any additional requirements specified in writing by Taab. Non-compliance with these requirements will result in the forfeiture of the Incentives. If clarification is needed regarding these requirements, please reach out to Taab promptly. You may terminate this Agreement if you do not accept these requirements, as described in Section 5.1.

2.3 Should you be required to cover any costs associated with the Branding Materials, these will be disclosed to you prior to their provision. By agreeing to display the Branding Materials, you consent to these costs. If you disagree with such costs, do not attach or allow the Branding Materials to be displayed on the Designated Vehicles.

2.4 You are responsible for maintaining the Branding Materials in good condition at the Designated Locations. Notify Taab immediately if any materials become damaged or require replacement.

2.5 Taab may request confirmation of your compliance with this Agreement. You agree to provide any reasonable evidence as requested, including photographic proof that the Branding Materials are affixed to the Designated Vehicle(s).

2.6 No Incentives will be available for any period following the expiration or termination of this Agreement.

Duration and Renewal

3.1 The initial Branding Period will start on the day the Branding Materials are first displayed on the Designated Vehicle(s) or another agreed date with Taab.

3.2 Unless terminated earlier, this Agreement will automatically renew for additional three-month periods upon the expiry of the Branding Period.

Warranties, Liabilities, and Indemnities

4.1 You warrant that:

4.1.1 You possess all necessary permissions to enter into and comply with this Agreement, including consent from the vehicle’s owner, any relevant insurance parties, and advertising regulators as applicable.

4.1.2 Your compliance with this Agreement does not violate any other agreements or adversely affect any insurance coverage for the Designated Vehicle(s).

4.1.3 You will adhere to all applicable legal obligations related to the Incentives, including tax responsibilities.

You agree to indemnify the Taab Group against any losses, damages, costs, or claims arising from your failure to fulfill these warranties.

4.2 Attaching any stickers, including the Branding Materials, to a vehicle may cause discoloration or damage to the paint. You should assess the suitability of the Branding Materials for your Designated Vehicle(s). The Taab Group will not be liable for any damage caused by the application or removal of Branding Materials, and you agree to indemnify the Taab Group for any associated losses, damages, costs, or claims.

Termination

5.1 You can terminate this Agreement at any time by sending written notice to Taab via the Taab app.

5.2 Taab reserves the right to terminate this Agreement with a minimum of 7 days’ written notice (via email or the Taab app).

5.3 Taab may terminate this Agreement immediately if you breach any terms of this Agreement or the Taab Standard Terms, or if your actions are deemed to damage Taab’s reputation, with written notification (which may be via email or the Taab app). In such cases, Taab may withhold any Incentives otherwise due.

5.4 This Agreement will terminate immediately if your access to Taab’s platform and applications is revoked per the Taab Standard Terms. In this scenario, Taab may refuse to provide any Incentives that would otherwise be due.

5.5 Upon termination, you must promptly remove the Branding Materials from the Designated Vehicle(s) and dispose of them. You agree to bear any associated costs and may be required to provide photographic evidence of the removal upon request.

Other Provisions

6.1 Any amounts payable to you by Taab under this Agreement are inclusive of applicable VAT and taxes unless otherwise agreed in writing.

6.2 Taab may offset any payments owed to you against any amounts you owe to the Taab Group, including adjustments for any overpayments made.

6.3 Taab may change how it delivers Incentives to you, provided there is no adverse effect on their value or timing.

6.4 All intellectual property rights related to the Branding Materials remain with the Taab Group. The Branding Materials may not be reproduced, distributed, or published without Taab’s prior written consent.

6.5 Continuing to display the Branding Materials after the Agreement expires will be considered unauthorized use of the Taab Group’s intellectual property, and you agree to indemnify the Taab Group for all costs incurred in relation to such unauthorized use.

6.6 If any provision of this Agreement is deemed unenforceable, the parties will replace it with an enforceable provision that reflects the original intent and economic effect as closely as possible.

6.7 The failure of either party to enforce any term of this Agreement shall not constitute a waiver of that term.

6.8 This Agreement is governed by the same laws, courts, and jurisdiction as the Taab Standard Terms applicable to you.

6.9 Taab may modify these terms by giving you at least 7 days’ notice. The version of the terms effective at the beginning of the Branding Period will remain applicable throughout that period.

6.10 Sections 5 and 6 will survive the termination of this Agreement.

6.11 Any personal data processed in connection with this Agreement will be handled in accordance with Taab’s privacy policy.

Yes, Taab conducts verification of passengers. More information can be found on the Taab website.

Where can I find the Terms and Conditions for Drivers?

You can find them online on the Taab website, within the driver app, or they may be sent to you via email during registration.

Is driver verification mandatory?

Yes, it is mandatory. Failure to complete the verification may result in your account being suspended.

What criteria are used to determine fares?

Fares are based on a base rate, the distance of the trip, and the duration of the journey.

What about initial fares?

Initial fares may change depending on variations in distance or duration while the ride is in progress.

What costs should I expect to incur?

You will be responsible for vehicle costs, taxes on fares, and personal operating expenses related to Taab.

When are drivers paid?

Typically, payments are processed weekly, but early payment options may be available under certain conditions.

What are the responsibilities of drivers when using the Taab platform?

Responsibilities include transporting passengers, paying platform fees, adhering to safety regulations, ensuring the vehicle is insured, and preventing misuse of the account.

Does Taab cover vehicle damage?

No, Taab does not cover losses or damages incurred during rides.

Can Taab share my information?

Yes, your information may be shared upon official request from government authorities.

Am I required to accept preferential rides?

No, but declining them may affect your acceptance rate.

What happens if a passenger damages the vehicle?

You can request that the passenger cover cleaning costs.

Who is responsible for payment if a passenger does not pay?

The driver may attempt to claim payment from the passenger or report the incident to Taab.

Are there fees deducted from rides?

No, fees are not deducted from the ride amount.

Where can I find my ride receipts?

Receipts are sent to your email after each ride.

If a passenger fails to pay, will Taab collect the fee?

Yes, Taab will handle the collection of unpaid fares.

How will I be notified if fee structures change?

Taab will inform you through the app, SMS, or email.

What does Taab charge fees on?

Fees are charged on fares, not on tips.

Under what circumstances can a driver’s account be suspended?

Accounts can be suspended for poor performance, safety violations, illegal use of the platform, or sharing account information.

Can I appeal a suspended account?

Yes, you can request Taab to review your case.

What should I do if I no longer want to use the Taab platform?

Send a notification to Taab, providing a seven-day notice period.

What if I disagree with new Terms?

You may stop using the app by notifying Taab to terminate the agreement.

Which laws govern the Terms?

The laws of Kenya will apply.

Where can I find the activation and deactivation policies?

These policies are available on the Taab website.

Frequently Asked Questions: Driver Terms and Conditions

1. Passenger Verification

   Does Taab conduct Passenger verification?
   Yes, Taab has implemented a Passenger verification process. Guidelines regarding this can be found on our website at https://taab.io/. Passengers may be required to verify their identity, and failure to do so could lead to account suspension.

   Driver Terms and Conditions

   Where can I access the Terms and Conditions applicable to drivers?
   You can find the Terms and Conditions at:
   a. https://taab.io/
   b. Within the driver app
   c. During sign-up; all terms will also be shared via email.

   Driver Verification

   Is Driver verification required?
   Yes, Driver verification is mandatory. If you do not complete the verification or fail the process, your account may be blocked.

   Fare Calculation

   How is the fare determined?
   The fare is calculated based on a default base fare, the trip distance as determined by GPS, and the duration of the ride.

   Upfront Fares

   What are Upfront fares?
   Taab may provide a fixed upfront fare that will be communicated to both the Passenger and Driver when the ride is accepted. If the Passenger changes their destination during the ride due to traffic or other reasons, the variable fare method described above may be used.

   Driver Responsibilities

   What costs am I responsible for?
   As a Driver, you are responsible for:
   a. Vehicle-related expenses
   b. Taxes on the fares you receive
   c. Personal expenses incurred while operating on the Taab Platform

   Payment Schedule

   When do Drivers receive payment?
   Payments are typically made once a week. Additionally, early cash-out options may be available based on the terms set by Taab.

   Driver Responsibilities on the Taab Platform

   What are the Driver’s responsibilities when using the Taab Platform?
   Drivers must:
   a. Transport Passengers safely
   b. Pay the commission to Taab for using the platform
   c. Comply with all traffic laws
   d. Ensure their vehicles have valid insurance and meet all regulatory requirements
   e. Prevent unauthorized access to their Driver Account
   f. Refrain from using the platform for any illegal activities

   Liability for Damage or Loss

   Will Taab compensate me for any damage to my vehicle during a trip or any losses caused by a Passenger?
   No, Taab is not responsible for any damage or loss incurred to your vehicle during a trip or any damage caused by a Passenger.

   Information Sharing

   Can Taab share my information?
   Yes, but only in compliance with legal requirements. For example, Taab may provide information to state authorities, such as tax agencies, when required by law.

   Acceptance of Promotional Trips

   Am I required to accept promotional trips?
   a. No, you are not obligated to accept promotional trips. However, refusing a trip may impact your acceptance rates.
   b. To be valid, the Passenger must apply any promotion in the app.

   Handling Passenger Issues

   What if a Passenger makes a mess in my car?
   You can request a reasonable amount from the Passenger to cover cleaning costs. If they refuse, you should report the incident using the app.

   Passenger Non-Payment

   Who is responsible for recovering payment if a Passenger doesn’t pay?
   a. The Driver should attempt to collect the payment from the Passenger without resorting to threats or violence. They can also report the issue to Taab, which will follow up with the Passenger, but Taab is not liable for reimbursement if the Passenger fails to pay.
   b. Other Passengers in the vehicle may also cover the trip cost.

   Commission and Tips

   Is commission deducted from tips?
   No, Taab does not charge commission on tips provided to Drivers.

   Receipts and Trip Information

   Where can I find my receipts and trip details?
   Receipts will be emailed after each trip and are also accessible in your Driver account.

   Commission on Unpaid Trips

   If a Passenger does not pay, will Taab still collect its commission for that trip?
   Yes, Taab will collect its commission regardless of the Passenger’s payment status.

   Commission Rate Notifications

   How will I know if the commission rate has changed?
   Taab will notify you through the app, via text message, or by email regarding any changes to the commission rate.

   Commission Basis

   What does Taab charge commission on?
   Taab charges commission on the Fare but not on tips given by Passengers.

   Account Blocking

   Under what circumstances can a Driver’s account be blocked?
   a. Reckless driving
   b. Involvement in safety-related incidents
   c. Illegal use of the Taab Platform
   d. Sharing of accounts
   e. Performance metrics, such as cancellations and acceptance rates

   Account Review

   If my Driver account is blocked, can I request a review?
   Yes, you can appeal the block on your account. Taab will review your request, and if a valid reason for the block is identified, it may be lifted.

   Account Deletion

   What should I do if I want to stop using the Taab Platform?
   Submit a request through the app, via email, or in person, requesting the deletion of your Driver account. Please provide at least seven (7) days’ notice.

   Agreement to Updated Terms

   What if I disagree with the updated Driver Terms?
   You can terminate your agreement to the Driver Terms by discontinuing use of the Taab App and sending a termination notice. The termination will take effect from the date of the updated terms unless you specify otherwise.

   Governing Law

   Which law governs the Terms?
   The Terms are governed by Kenyan law.

   Activation and Deactivation Policy

   Where can I find the activation and deactivation policy?
   The deactivation policy is available here.